Support Services Specifications - CubeIQ Limited

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Support Services Specifications

Internal Services
Welcome to CubeIQ professional services web  pages.

CubeIQ Support and Maintenance Services Specifications.
CubeIQ's Maintenance and Technical Support Services Agreement - MTSSA is delivered according to the  following specifications:
Annual - 12 month  period. Multi-year contracts as option.
Business hours: 5 days a  week 8 hours per day duration of services (5x8). 5x12 and 7x24 as  option.
Unlimited telephone  support during regular business hours.
Unlimited access to an  on-line technical database.
Response time: four levels of severity with four (4), eight (8) twenty four (24) hours response time and next commercial
     release for low severity errors or cosmetic changes.
Commercially available  updates and enhancements, are provided free of charge during the term of the  agreement.
 This includes new releases that may provide corrections or  enhancements to existing features and new features
Automatic notification  and shipment of updates and enhancements to MTSSA end-users  
  developed according to the  internal product evolution path.
Preventive maintenance,  allocated response and repair time, spare parts in stock and consumables availability.
New software versions or releases, new product modules, optional product modules, upgrades to the licensed level of
 number of users and custom development are provided at a significant  discount.

Expert international  service and support.
CubeIQ is committed to providing outstanding  support for all of its hardware products, software products and solutions, no  matter where they are installed around the globe. Our comprehensive services offering includes consulting, integration and customization, project and program  management, onsite installation, software support and training. These offerings  extend beyond traditional hardware services and provide complete turnkey support solutions to our customers.

Products covered under an  MTSSA.
All CubeIQ products: hardware in terms of terminal devices,  individual machines or machines in full production line, commercially available  software applications, third party software applications, third party  application suites and custom made software applications and solutions furnished by CubeIQ can be  covered under a MTSSA.

For any questions or comments please contact our support team at:
support[at]cubeiq[dot]gr &[at]cubeiq[dot]gr

For products or services inquiries please email to:

HQ: 78 Vyzantiou & Vithinia's St., 14234, Nea Ionia, Athens, Greece.
Tel:  (+30)-210-9530-242
Fax: (+30)-210-6255-672
General Inquiries: info[at]cubeiq[dot]gr
Sales: sales[at]cubeiq[dot]gr
Technical Support: support[at]cubeiq[dot]gr
Human resources: hr[at]cubeiq[dot]gr

© Copyright 2003 - 2024 CubeIQ Limited. All rights reserved.
CubeIQ Limited
CubeIQ Limited is an IT company specialized in Business Process Re-engineering, focused in the Banking and Electronic Transaction Processing Market. Our leading-edge software solutions can transform  business processes in a more efficient, more productive and cost saving way.   
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